Refund & Return Policy
At RiversDark, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We offer a 30-day return period from the date your order is delivered. During this period, you may request a return for eligible items.
To start a return, please contact us at:
Return Conditions
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- All accessories and included items must be returned together.
- Shipping costs are non-refundable.
Buy 2, Get 1 Free Promotions
For orders purchased under a "Buy 2, Get 1 Free" or similar bundle promotion, all items included in the promotion must be returned together to qualify for a full refund.
If you wish to exchange one of the items for a different size or color, please contact our support team for assistance.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Shipping fees paid at checkout are non-refundable.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Email us at:
Please include:
- Your order number
- A brief description of the issue
- Clear photos or videos showing the problem
We will review your request and provide a replacement or refund when appropriate.
Refund Processing
Once your return has been received and inspected, we will notify you of the approval status.
Approved refunds are processed back to the original payment method.
Please allow:
- Up to 10 business days for return inspection and processing
- An additional 3–5 business days for your bank or payment provider to post the refund
Frequently Asked Questions
What if the item I want to exchange is out of stock?
Contact our customer support team. We'll help you choose an alternative product or discuss available options.
Where can I find my order number?
Your order number can be found in the confirmation email sent after your purchase. If you cannot locate it, contact our support team and we'll be happy to assist.
What if my product arrives damaged?
Please email support@riversdark.com with photos or videos of the issue. We'll work quickly to find the best solution.
Can I return my order after the 30-day return period?
Returns requested after the 30-day return window may not qualify for a refund. However, depending on the situation, we may offer store credit, a replacement, or another solution at our discretion.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Email: support@riversdark.com
Website: riversdark.com