Privacy policy
Privacy Policy
This Privacy Policy describes how RiversDark (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from riversdark.com (the “Site”).
Contact
If you have any questions about this Privacy Policy, our privacy practices, or would like to make a complaint, please contact us at:
Email: support@riversdark.com
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
Device Information
Purpose of collection: To load the Site accurately for you and to perform analytics to optimize our Site.
Information collected: Web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and how you interact with the Site.
Order Information
Purpose of collection: To process your payment, arrange shipping, provide order confirmations, communicate with you, screen orders for fraud, and provide information or advertising related to our products.
Information collected: Name, billing address, shipping address, payment information, email address, and phone number.
Customer Support Information
Purpose of collection: To provide customer support.
Information collected: Any information you provide when contacting us for assistance.
Sharing Personal Information
We share your personal information with service providers to help us operate our store and fulfill our services. For example, we use Shopify to power our online store.
You can learn more about how Shopify uses your personal information here:
https://www.shopify.com/legal/privacy
We may also share your personal information to comply with applicable laws and regulations, respond to lawful requests, or protect our rights.
Behavioral Advertising
We may use your personal information to provide targeted advertisements or marketing communications we believe may be of interest to you.
We may use services such as Google Analytics, Meta Ads, and other advertising platforms to understand customer behavior and improve our marketing.
You can opt out of targeted advertising through the following links:
Using Personal Information
We use your personal information to provide our services, including offering products for sale, processing payments, shipping and fulfilling your order, and keeping you updated on products, services, and offers.
Retention
When you place an order through the Site, we retain your personal information for our records unless and until you ask us to delete this information, subject to legal and operational requirements.
Cookies
We use cookies to improve your browsing experience, remember your preferences, analyze traffic, and support marketing and advertising activities.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect your experience and some parts of the Site may not function properly.
Do Not Track
Please note that because there is no consistent industry standard for responding to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Your Rights
Depending on your location, you may have the right to access, correct, update, or delete the personal information we hold about you.
To exercise these rights, please contact us at:
Email: support@riversdark.com
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs.
Complaints
If you would like to make a complaint, please contact us at support@riversdark.com. We will do our best to resolve your concern as quickly as possible.
Mobile Terms of Service
By signing up for RiversDark SMS or text message notifications, you agree to receive recurring automated marketing and informational text messages from RiversDark at the mobile number provided.
Consent is not a condition of purchase. Message and data rates may apply. Message frequency may vary.
You may opt out of receiving SMS messages at any time by replying STOP. For help, reply HELP or contact us at support@riversdark.com.
We respect your privacy. For more details on how we collect and use your information, please refer to this Privacy Policy.