FAQ

How long does it take for my order to arrive?
Once shipped, orders typically take 7–10 business days to arrive depending on your location.
How can I track my order?
Your tracking number will be sent by email once your order has been processed and shipped.
What is your return/exchange policy?
We offer a 30-Day Satisfaction Guarantee. If you're not satisfied, you may request a return within 30 days of receiving your order.
Are delays common?
Most orders arrive within the estimated timeframe, but delays may occur due to carrier issues, weather, or peak shipping seasons.
What guarantees do you offer?
Every order is backed by our 30-Day Satisfaction Guarantee.
Can I change my order or shipping address?
Yes. Contact us as soon as possible after placing your order.
Do you offer free replacements?
Yes. If your item arrives damaged or defective, we will provide a replacement at no additional cost.
I have a different question.
Contact us at support@riversdark.com and we'll be happy to help.